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Workflow Error goes into error and working fine on restart after error after submission

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Hi Gurus,

 

In two similar process of ECO creation if I pass a specific user's email ID workflow goes into error and without following any corrective actions only restarting WF from error and it's working fine it's happenening every test case with a particular email ID only. Actually we pass user's email ID if he/she is new in organization and his/her USER name is not available in the system then we pass email ID as a viewer and it's working fine for all the other IDs except this single user. Please advice what should I do in this case. Please refer the below screen shots and let me know for further clarification.

 

Error'ed case for ECO

1.JPG

3.JPG

5.JPG

 

Correct Case:

2.JPG

 

4.JPG

6.JPG

 

 

Thanks a lot in advance!

Saqui


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