Hi Experts,
We have a requirement of standard workflow should trigger while release Task and Notification created using Transaction code IQS12.
Triggering the workflow for the tasks is dependent on the status of the tasks, if the status of the task is outstanding (TSOS). Initially the task status is TSOS then manually as released (TSRL), so the workflow will triggering for these tasks. Workflow number is: WS00400064 (QM: Complete task - person resp. changed). I have activated workflow event: RESPONSIBLEISCHANGED also. In this workflow used Task is: TS00008323.
If we make the task classification to General Task it is triggering to all SAP users, but we are expecting it should trigger only whatever Agent id assigned in Notification only. Can you please suggest in this.
We are done below configurations for responsibility in SPRO:
I have trigger Task classification changed to “General Forwarding allowed” then assigned agent to Task. But business not accepting manual assignment to Task. In Run time business can assign any Agent to Notification.
In workflow for Task TS00008323 there is Rule : 00000174. The Agent name should pick from Notification then trigger work item to Agent inbox. This is not happening.
I have checked workflow log also it is showing this message” Result of agent resolution does not agree with agents of task” with green status.
I have simulated Rule : : 00000174. And it is returning agent name also correctly.
But I am unable to find exactly where is the issue in Task: TS00008323.
Kindly suggest and provide your pointers on this issues.
Please let me know, if you need any further details on the same.
Thanks
- Srinu.