My query is as follows:
I created 03 users PS01, PS02 and PS03.
A workflow for the Notification was created such that: Notification was created for a specific type using tcode IW21 and saved.
The work item(WI) was visible in inbox. Upon clicking it, it gives three options i.e view, approve, cancel. Once approved in went to user PS02 as per organogram structure where PS02 is Chief of PS01.
Now PS02 receive in inbox and have three options i.e view, approve, cancel. On clicking View option, the notification open in display mode as BUS2038 display method was used with tcode IQS3 behind View button.
Now the issue:
PS02 decided not to approve it due to a reason, thus right clicked the WI in inbox and selected the Forward option from the context menu, gave the user PS03 and submitted it. Note: PS03 is a user not in the Workflow sequence
User PS03 received the WI in the inbox and upon clicking it saw the same three options that were visible to user PS02. Now when the user clicked the View option (though have IW23 and IQS3 authorizations), the workflow disappeared without showing the Notification and landed back in PS02 inbox.
At this stage the log shows no error and now the WI is residing in PS02 inbox.
Why did the Notification not appear for user PS03?
Also if PS03 approved or rejected then the workflow works fine with WI going to the next person upon approval or in rejection back with PS02. But here on clicking View, its not opening and on top of that going back to PS02.
Thanks
Faisal