Dear SAP Workflow community,
I'm a little bit confused about the best practices to send the notification from SAP Workflow to the personal user (agent) email. As far as I understand, if I want that user will be able to get the user decision from Outlook and not from SAP Inbox (SBWP), I have to use the extended notifications approach.
But what about the cases, when I just want to notify the user about some event in the process without additional interaction from his side. In such case, the following approaches may serve my needs:
— extended notifications;
— automatic forwarding (inside of SBWP);
— SO16;
— Z-development, FM based on CL_BCS.
The question is what way should I choose?
Additional question is what exactly difference between the extended notifications, automatic forwarding (inside of SBWP), SO16, and CL_BCS? Pro et contra?