Dear all,
we have an issue here where UWL in workflow as soon as it goes to approval, in the backend it goes to RESERVED status for the same user(userA). Also workflow is going to only user(userA) and this userA is getting error message in his portal after clicking the UWL saying " This workitem has already being in use by userA" which is the same user.
Reserved status is happening as soon as user clicks the UWL in portal. Can anyone kindly help me on why this is happening as we have many cases like this?
You can see the attachment with screenshots from portal end. Sorry it’s in Portuguese. You can see 16:36:22 it is in Encerr(Initiated) and when it goes to first level approval, it is automatically changing to Reservado(RESERVED) status at 16:36:30