Hi Gurus,
We have a requirement to have a custom Substitution Profile maintained for a set of work items. The new Substitution Profile is working fine but we have observed that the "Forwarded" work items in the original user's Inbox are by default picked up and sent to Substitute's Inbox too.
Is this the std. behavior of Substitution?. Anybody who had experienced this or have idea about how it works, please explain.
Do I need to do anything else to prevent these fwd.witems from appearing in user 2's Inbox. Am i missing any step(s). Please reply.
Just to be clear, Here's what we are doing.
User 1 delegated User 2 with Custom Subst. Profile. Let's say user 1 had 10 work items in his Inbox. Of these, 7 are originally intended to user 1 and 3 are fwded from some other user. Of the 7 originally intended work items, 5 are part of my custom subst. profile. So, per my understanding, User 2 should be seeing ONLY 5 work items. But, he's getting those 5 + 3 fwded(irrespective of whether they are part of my subst. profile or not) = 8 work items.
Hope I'm clear about my issue. please reply your thoughts.
Thanks in advance & best regards,
venu