I have a workflow in our system where the workitem is in ready status but not in user inbox.
There are three selected agents visible in workflow log but no one can see the workitem in inbox. I cant see it in SWI5 for any user as well.
The workitem was forwarded from one user to other. Now no one has the workitem in inbox.
I tried to simulate this in our test system but the receiver was able to see the workitem in his inbox.
I found same question raised in following link, but it is not answered.
SAP inbox forward to user STATUS 'READY' | SCN
As a work around i have created a new workflow which is visible for the same users, but would like to know what may have gone wrong.