Hi Experts,
Here is my scenario.
1. Work Item goes to person A. After 1 hours if work item is not approved then work item will also sent to person B.
2. After 3 hours if work item is still not approved then reminder email should go to person A.
3. After sending the first reminder if work item is still not approved then need reminder email for every 1 hour to person A.
4.After 7 hours if work item is still not approved then reminder email to person C.
This is what I have done so far.
1. Created FORK Step with parallel branches -2 and Necessary Branches - 1 ( to send work item to person B after 1 hour)
2. In Main decision step (Branch 1) defined - Latest End as 1 hour (this is working fine after 1 hours reminder email is sending to person B)
3. For Branch 1 - Latest End TAB - provided Modeled (Reminder Emails).
3.1 For Branch 1 created DUMMY method activity for wait and provided ' Requested Start' - 3 hours ( This is to wait and sending the reminder email after 3 hours and working fine)
3.2 After this step created LOOP until process and with in that created 1 more DUMMY activity with 'Requested Start' - 1 hour (this is also sending reminder email every 1 hour if work item is not completed)
Issues and Question:
1. Not sure how to insert step to send reminder email to person C after 7 hours ( point 4)
2. When work item is completed by person A then no issues, workflow is completing without errors even if it is presently in waiting DUMMY METHOD.
But if person B completes the work item after 3 hours when present step is in DUMMY method (Waiting) workflow is giving error - 'Error at point of synchronization'.
Please let me know how to solve these 2 issues.
Thank You for your time.
Regards,
Mohan.