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Doubt in choose a new agent

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Hello experts,

 

I have a little doubt when I choose a new agent in a work item.

 

Example:

 

Go to SWIA and choose a new agent:

 

Before this change, the work item had these agents (7 agents):

 

 

But, If I choose only ONE new agent, the work item will be send to the new agent and more other two agents:

 

 

My doubt is: Why it happens?

 

Thanks in advance!


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