GREETINGS,
I have a WF step that requires approval. The "agents" are determined by business unit, and maintained within our organization structures.
Routing of the approval WF step using a rule is no problem.
However, in addition to the work item being routed to the agents inbox, the business wants an "Express" message sent as well. This could be handled by setting the WF step "Priority" to 1. However, the business doesn't want work items to appear in the user inbox in red.
I am thinking I'll have to create a new rule that executes a function module to handle this (or add additional steps in the workflow for the express mail which requires I determine the agents at that time).
Can you think of a better way to handle this?
Secondary question - Is there any configuration available to manipulate the coloration of work items in the inbox. I think it is based on 'Priority'.