Hi,
when user approves/reject a SC/PO in my SRM system, document is getting approved with communication user (for eg: wf_batch) instead of real user who approved or rejected and notification is sent to real user back with incorrect mail data i.e "cart number XXXX is approved by wf_batch" which is incorrect.and we are unable to replicate this as this issue is happening rarely in our PROD env.
Could you please share inputs on this?
what might be the issue and how to resolve this?.
note: for above scenario, after user approves ,when i check approval information under approval tab i can see wf_batch as approver.