Hello,
We have configured extended notification for workflows and its working fine.
When there are multiple agents assigned to a work item, email is triggered separately to all the agents. Instead is it possible to club multiple email notifications into one email notification and send it to multiple recipients? By this way all the agents can know who are the other agents involved by looking at the To section of the email.
I have selected Granularity as One message per notification in Subscription settings of SWNCONFIG.
Kindly suggest. Thanks.