Hi experts,
I am working on SAP CRM 7.0 ehp1. I have a workflow that gets triggered on the creation of new lead transaction in the CRM system and lead is assigned to single agent defined in agent assignment. Now I need to add multiple agents to the workitem corresponding to the business object of transaction lead and once completed the lead workitem should be removed from all user's worklist.
I am very new to SAP workflow. So please help me to find out which functionality/configuration is used in this type of scenario to assign multiple agents to a task?
Thanks and regards,
kavita chaudhary