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Sometimes event fails to get triggered

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Hi gurus,

 

our implementation in SAP CRM consists of around 40 workflows and about as many events, that trigger/terminate these workflows through status changing in opportunities.

There are about 200 events triggered on a daily basis and respective workflow tasks are generated.

The problem is the following: sometimes, probably 2-3 times daily, an event (each time a different one) is not getting triggered. The same event might then be triggered minutes later. This causes "hanging" workflow tasks in the users menu.

 

Also, I haven't found a way to replicate the situation in quality environment.

 

Are there any thoughts that might help?

 

Thank you in advance,

Chrysanthi


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