Dear Friends,
In our organisation PO release configured and the work flow also activated based on the Org position assignment. here we are using 3 levels in release strategy.
1st level---- supervisor/ manager/reginal manager can be approved the PO
2nd level---- manager/reginal manager can be approved the PO
3rd level----- Approval by CEO
Release strategy is triggered perfectly and the relevant work flow also perfectly started. But the mail is not prperly received to the particular user SAP inbox.
For ex., I have assigned two user ID's(A & B) for a particular position and the position ID is also assigned to the relevant release code in the name of agent ID
A & B, both suppose to receive the work flow mail. Here, the mail is triggred to two user's, but one receives the mail and another one is not.
When i checked with SWI1 transaction, two user names is displayed belongs to the agent, but Inbox symbol is appeared one of the user.
Why it is like that?
thanks & regards,
sathes