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User sees no work items in her inbox, but the substitute can see the work items

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Dear Experts,

 

have you ever faced the problem:

- An User can't find any item in her inbox.

- But when I use the transaction HDR2 to be her substitute, and look into her inbox. I find 45 work items.

- It's not a authorization problem, because she could see her work items 3 days ago. Suddenly she sees nothing anymore.

 

Do you have any guess, where the problem is?

 

I would be greatful for you help.

 

Best regards,

Thanh


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