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Incorrect routing of the WF and this does not happen everytime.

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Hi,

We have a workflow where in the problem is that the WF request goes to an agent different from what it was intended to. Weird thing is that this does not happen everytime. While trying to replicate the issue i found out that while i try to create 2 WF requests simultaneously using 2 different login ids, then i do face the issue. The agent is provided on the selection screen.

Please clear my understanding on this behaviour of business object in the workflow.

 

Thanks in advance.


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