Hi,
I have a business scenario where the business needs a notification in their email inbox when the quality notification is not addressed for more than 30 days (OSNO NOTI status).
I proposed a solutions by taking Business Object Type "BUS2078" and take quality notification creation data as a reference to trigger the email for the people to get notified. I was thinking of deadline monitoring concept or write a program to choose all the notification which are older than 30days.
My developer says that there is there is not action event to trigger for the notification to trigger email for the quality notification older than 30 days. Further he recommends to create a program that in ABAP that will trigger an email by running a background job and send email to the required list.
Can someone suggest if we can use the Deadline Monitoring concept to trigger an email, if so how? (Any event that can be used ?)
Or any other method that you can suggest that can achive this functionality in workflow.
Thanks,