Hello experts.
I want to know the possibility whether we can restrict the rule to templates or tasks.
I have a rule which is added in different templates. But unfortunately i dont want to have some of the agents in some of the templates/tasks.
How do i restrict the rules to templates/tasks,
Is there any way , its rule by responsibility and in responsibility tab is see taskid as *.
What does it mean.
Please suggest , some of the users are facing lot of issues.
Thanks in advance.
Regards
Prasad.