Hi Experts,
We are facing a very strange issue related to agent determination in one of our custom workflow:
- For agent determination we are using a responsibility rule with two parameters "Company code" and "Plant".
- The responsibility rule works well and returns the agents for all the company code.
- Recently I have added few company codes to this responsibility rule in the same way we used to maintain and simulate it . It returns the correct agent for newly added company codes but at run time the agent determination is getting failed and the WF goes into an error because of it. However when i restart the WF via SWPR it works well and the agent determination works well either.
- This is only happening for newly added company codes the old ones agent determination work well at the run-time.
Pls suggest what could cause this problem. If there is a problem in responsibility rule then why it works after restarting from SWPR.
Thanks in advance. The helpful/correct answers will be rewarded.
Regards,
Him